Additions to our leadership team have come as new divisions developed and new areas of research grew. Each leader is dedicated to the original vision of providing our clients with accurate information and the highest level of service available in the industry.
Brief biographies of Informa Research Services' officers are included here to familiarize you with our leadership team.
For contact information please visit the Contact Section of our site.
Mr. Adler has been with the company since its beginning. He started as a part-time researcher for Meyer Interest Rate Survey in 1983. In 1986, he was promoted to Marketing Director, and in 1988, Chief Operating Officer. With the acquisition of Meyer Interest Rate Survey by BISYS Group, Inc. in 1993, he was awarded the additional title of President and the responsibility of overseeing the largest provider of competitive pricing intelligence serving the financial industry. In June 2000, as the Research Division joined forces with Informa plc, Michael Adler became President and Managing Director of Informa Research Services, Inc.
Prior to joining Informa Research Services Inc., Mr. Adler held management positions at McDonald's Corporation and the University of Southern California. He holds both a Master's and Bachelor's degree in business administration from the University of Southern California. Mr. Adler graduated "With Distinction" in 1998 from the Stonier Graduate School of Banking. He attended Dale Carnegie Sales Training where he won the Sales Talk Championship, as well as several other awards in 1999. In 2004, Mr. Adler earned his Juris Doctor from Loyola Law School, Los Angeles. On May 24, 2005, Michael E. Adler was sworn in as a member of the California State Bar. He is admitted to practice before all courts in the State of California. On April 11, 2007, Mr. Adler was issued his Broker license from the California Department of Real Estate. Mr. Adler is a member of the National Association of Realtors.
Mr. Adler is a supporter of many non-profit organizations, including the University of Southern California, where he serves on the Board of Governors for the General Alumni Association, as well as the Dean’s Advisory Board at Loyola Law School.
You may contact Michael Adler at 800-848-0218 or by e-mail at meadler@informars.com
He joined Meyer Interest Rate Survey in 1986 and has moved through technical and management positions of increasing responsibilities. He played a central role in the subsequent sales to The BISYS Group in 1993, and to Informa plc in June 2000. Mr. Miwa was awarded the title of Chief Information Officer in 1993 and Chief Operating Officer in 2002. In 2007 Mr. Miwa added the role of CIO for the US portfolio of Informa plc businesses to his responsibilities.
Prior to joining Informa, Mr. Miwa's career began with the Hughes Aircraft Company where he developed the use of statistical models for bidding commercial and government satellite contracts. He holds a BS degree in Business Administration with an emphasis in Decision Systems from the University of Southern California and a MBA from the Marshall School of Business at USC. He is also a current Fellow at the Wharton School of Business, University of Pennsylvania.
Mr. Miwa has been featured in technical magazines, and several of his articles have been published in computer industry journals on financial modeling and software applications.
You may contact Charles Miwa at 800-848-0218 or by e-mail at cmiwa@informars.com
Ms. Jomsky has been with Informa Research Services since 1992. In that time she has held positions as Manager of Customer Service, Senior Account Manager, and as Assistant Marketing Director. During Ms. Jomsky's transition to her current position, she was responsible for the restructuring of the deposit department to ensure optimal customer service, and cross-sale potential.
Prior to joining the company, Ms. Jomsky was employed at Wells Fargo Bank in Account Services, achieving numerous new and cross-sale awards during her four years with the bank. Ms. Jomsky received her BS degree in Business Administration with an emphasis in Finance from California State University, Northridge. She has also attended Dale Carnegie Sales Training where she won the Sales Talk Champion Award.
Ms. Jomsky has been instrumental in the successful acquisition of seven competitors, ensuring their profitable and seamless transition. She has also been vital in the launch of the Specialty Products Division at Informa, which includes Fee Research, Cash Management Studies, and Business Market Research.
You may contact Lori Jomsky at 800-848-0218 or by e-mail at ljomsky@informars.com
In this role, Ms. Leonard oversees the daily research activities, report production, and customer service of more than 3,000 corporate clients throughout the nation. She has an active role in new business development and cross-sales for these product lines.
Ms. Leonard has been with Informa Research Services since 1990. Prior to her promotion to Senior Vice President of Loan Operations, Ms. Leonard was the Director of Loan Products from 1990 to 1993. She has been instrumental in the continued growth of the company's loan departments. She played a critical role in the successful completion and smooth transition of seven competitor acquisitions.
From 1985-1990, Ms. Leonard was a financial analyst and high yield bond senior researcher for the Government Securities and High Yield Bond Divisions at Drexel Burnham Lambert. Prior to that, she spent five years in various positions in the financial industry. Ms. Leonard received her Bachelor of Science degree in Journalism from San Diego State University. She is also a graduate of the Dale Carnegie Sales Advantage Course.
You may contact Stephany Leonard at 800-848-0218 or by e-mail at sleonard@informars.com
He was brought on board to increase revenue through multiple channels - adding new product lines, identifying cross-sale opportunities, and developing synergies with other Informa divisions. Since his hiring, Mr. Richards has expanded the company's product lines to include research in the areas of fees, cash management, mystery shops, business market research, and online content licensing.
Mr. Richards' experience, consulting to the top banks and brokerage firms nationally, prepared him to add new clients and product lines, assess new markets, and create additional opportunities for Informa Research Services.
In 1994, Brian Richards was hired as Director of Marketing/Sales for U.S. Datatron, Inc. In 1997 he was promoted to Vice President of Business Development with the additional new role of Sales Manager.
Prior to this, Mr. Richards was employed at Reich & Company, monitoring the productivity of their call center operations and later serving as part of their European Brokerage Team. He began his professional career with D. H. Blair Investments as a Broker Assistant responsible for generating new prospects and clients. Mr. Richards received his Bachelor's degree in 1989 from Montclair State College in Upper Montclair, NJ.
You may contact Brian Richards at 800-848-0218 or by e-mail at brichards@informars.com
Mr. Lubin is responsible for the design, management, and analysis of his division’s research programs, including studies, which detect discrimination and misleading sales practices, and programs that improve customer satisfaction and customer retention. Mr. Lubin has designed and managed over 500 discrimination and investment sales practices testing programs. He has designed and analyzed the results of more than 1,000 custom market research projects, including mystery shopping, simulated tests markets, price optimization and sensitivity, concept and product testing, brand equity and awareness, controlled store testing, test markets, and retail distribution studies.
In the early 1980s, Paul Lubin designed and implemented customer satisfaction research for financial institutions. He adapted the same market research principles developed by packaged good and consumer semi-durable manufacturers to the financial services industry. Many say this was the beginning of the industry's customer satisfaction and service quality programs. Mr. Lubin was the creator of standardized scores that measure sales and service quality through Mystery Shopping and published an article on the topic in Marketing News in the early 1980s.
In the late 1980s and early 1990s, when many companies were focused solely on customer satisfaction, he linked customer satisfaction and customer retention. This helped demonstrate that improvements in customer satisfaction can increase profits and shareholder value. His articles on the topic of customer retention and measuring the actual causes of customer defection have appeared in numerous publications.
In the early 1990s, he developed a method to test for discrimination through customer feedback and coined the phrase "post-application test." The procedure is now defined as a valid self-test for discrimination by Federal regulatory agencies.
Throughout his career, Paul has held positions at Lever Brothers, Research International, Burgoyne Research for Marketing, Towne-Oller & Associates, Data Development Corporation, and Barry Leeds & Associates, Inc.
You may contact Paul Lubin directly at 800.532.8586 or by e-mail at plubin@informars.com