Our customers are our most important focus. Hear what they have to say about us:
Customer Quotes
We work very hard to earn your business. Here are a few quotes from our loyal
customers.
"So often, we are quick to write a complaint about a bad experience because for the most part, humans just find it easier to complain about everything rather than look for the good in people or situations. I decided that I couldn’t allow any more time to pass before sharing my incredible experience at Informa due to your employee, Breanne Morris.
Thank you for hiring such a competent, friendly, and knowledgeable employee at your company. I cannot begin to tell you how excited and pleased we have been with our decision to hire Informa over other shopper vendors, all because of working with Breanne. She has worked tirelessly on setting up our accounts, rescoring shops when requested, and even agreed to make multiple changes and customizations so Informa’s scoring system and weighting aligns exactly with what’s important to our Service and Sales Culture.
We are so impressed with her “can do” attitude and constant professionalism. Breanne is an excellent representative for your organization, and we can’t thank her enough for our excellent experience."
Steven B. Clark
City National Bank
"Grace Morales has been an absolute pleasure to work with. In the past few weeks she has gone above and beyond for me and just wanted to let someone there know so she can hopefully get some deserved recognition. Please pass this along to whoever needs to see it."
James Njenga
Wells Fargo Bank
"Prior to selecting Informa Research Services for our continued mystery shop services, I personally signed up as a mystery shopper for several local and non-local mystery shop companies across the country. Many of them boasted a rigorous selection process of the mystery shoppers, as well as diligent follow up on the mystery shopper reviews. Informa was (honestly!) the only service that lived up to those commitments.
Based on my application with Informa, I was only selected to be a Mystery Shopper for the businesses I qualified for. When I completed the reviews, an Informa employee contacted me to clarify my comments. All of my reviews were proof read and edited before sending to the client.
Based on my experience as a mystery shopper for Informa, TwinStar Credit Union elected to continue our Informa mystery shop services. It has clearly been the most professional and comprehensive mystery shop service to work with."
Ruth Hagwood
TwinStar Credit Union
"We’ve used the Mystery Shop program from Informa for three years. Informa has been creative, professional, accurate, timely—all those things that have made working with them very easy. Their shoppers are very sneaky—our staff rarely guesses that they’ve been “shopped.” The feedback that we’ve received has opened our eyes to missed opportunities and improved our service. I would highly recommend Informa for your Mystery Shop program."
Melanie Ransom, PHR, VP of Human Resources
O Bee Credit Union
"I have personally worked with Minh Ngo for the past five years. I wanted to take a moment to express my appreciation of his commitment to our needs. We receive weekly comparison rate reports and annual business/personal competitor shops from Informa. Minh has always been very good to get back with us and adjust any reports to our specifications. We enjoy working with him because of his accuracy and friendly, helpful attitude. Please pass along our sincere appreciation to Minh."
Jennifer Tucker, Marketing Officer
Monroe Bank & Trust
"I wanted to give some positive feedback for Minh Ngo. Over the past year, I have worked with him on a few requests and he has more then exceeded expectations. Not only has he fulfilled our requests, but has worked in very timely and efficient manner. His work and results have been a tremendous help for our strategic pricing tactics and therefore deserves some positive recognition. Thanks again for everything and am excited to continue working with Informa going forward. Have a great day!"
Ryan C. Bartos
Guaranty Bank/Best Bank
"We've been a regular Informa customer since at least 2005. In that time, we’ve found that Leonor Menjivar, Artem Barsky, and those who supervise the sweeps work have done a fine job. Our experience is that the information is accurate, clear, concise, and timely (and often early). Leonor has been our main contact for sweeps data, and she is excellent in keeping in touch with us regarding any questions that arise or issues that might affect the delivery date. And when we’ve had a follow up question, Leonor has been very diligent in tracking down the answer. We appreciate the continued good service that we’ve been receiving."
"You have an excellent reputation in the industry. We appreciate your commitment to quality."
"I have the highest regard for Informa, your management, and the amazing service you provide to clients."
"We are very impressed and appreciative of the great job your group does in customer service. Please extend our sincere thanks to each member of your team for the great effort to exceed customer expectations."
"I wanted to take a moment to let you know how pleased we are with using Informa data in our competitive analysis for our indirect auto products. Please thank your staff for the excellent work."
"I really appreciate your customer service and getting this report to us so quickly. It's so nice to work with a company that can get complete correct information for us in such a timely manner."
"We use your information every week in our planning and strategizing. My interaction with your support people has been outstanding and my questions quickly addressed. Thank you for a great job!"
"Informa handled the setting up of our mystery shop program beyond my expectations. You have been extremely professional, responsive and did a great job, especially with our tight time frame."
"You guys are great!"
"One theme I continually witness when dealing with your firm is the never-ending attempt to fulfill our every request. It is obvious that this theme permeates your entire organization."
"I really appreciate your responsiveness to our requests and your proactive attitude. You never fail to impress me with your dedication to caring for your clients."
"When I am ever asked about rate survey vendors, I most definitely recommend Informa. As you know, we were using RateWatch prior to switching to Informa. The improvement in the level of accuracy was dramatic. I am very happy with Informa in terms of providing accurate data and also the timeliness of the weekly report. When we did our vendor review, Informa came out on top over Datatrac with regard to both price and report format."
"I find your service extraordinary and am quite impressed with the follow-up and personalized attention to our account. While we are a small account, I am very pleased to see that my company is treated in such a professional and "caring" manner."
"I just wanted to write a brief email to you to let you know how pleased I have been with your service and support."
"As I mentioned on the phone, we are not bidding either project out. We want Informa Research to conduct BOTH. Yes, we are loyal customers!"
"You guys didn't meet my expectations...you EXCEEDED them!"
"I wanted to take a moment to thank you and the team for your hard work and commitment to our project. Your team is experienced and provided excellent guidance. The entire team was very responsive and worked tirelessly to meet our unique requirements and titght timeframe."
"We really like the Monthly New Product Bulletin that your Fee Research Group produces. It is VERY helpful and interesting."
"I just wanted you to know how pleased we are with the service and attention we get from Minh Ngo in Deposit Product Research. He has done some super human things for us. We refer to this type of effort as "WOW Customer Service". Keep up the good work!!!"
"We have been exceedingly happy with Informa. The quality of service and attention to detail far surpasses others. Thank you very much for helping ensure our study went smoothly. I look forward to working with you again in the future."
"This project involved a ton of mystery shops and very detailed work on findings by each type of competitor category, your understanding of the objectives, as well as our weekly project updates, helped make all the findings very relevant."
"To make a long story short we have earned roughly 30 million USD from these initiatives since launch, which is a stellar success!"
"I will certainly seek your services again"
"The research was well received and provided a lot of information and insight over and above the specific objective"
