We help financial institutions establish sales and service standards that satisfy customer needs. We then measure the customer experience and point out where the financial institution is doing well and where it can improve. This helps ensure a consistent customer experience that meets and exceeds customer expectations.
Our programs are based on more than 2.5 million transactions at more than 200,000 establishments worldwide, we are the mystery shop experts.
Put our experience to work for your organization. We will deliver the information you need to know, when you need to know it.
Here are some of the topics we have in our Mystery Shopper Programs to help companies recognize and motivate employee performance and maintain a competitive advantage: More >>
Specialty Program Descriptions:
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We are the leading fair treatment, fair lending, and compliance marketing research firm serving the financial industry today. These particular research services were developed and tested with valuable input from bank regulators and the Department of Justice. These services are:
For more information and to schedule a consultation with one of our market research professionals contact us at 800-848-0218 or by email at info@informars.com.